We’re all familiar with IVRS systems that let you access information using a touch-tone telephone. [Achu Wilso] built his own version which uses a cellphone, microcontroller, and computer.

TRAI has been sending out SMSes clarifying that the authority doesn’t send messages or calls. However, now fraudsters have ...

Customer experience is critical. Getting it right is more than just a tech fix, success extends to the very language you use. We'll be in your inbox every morning Monday-Saturday with all the day ...

Carrier-grade AI voice agent developer Vida unveiled the ... 10 or 15 years to facilitate the last generation of UCaaS IVR [interactive voice response] systems is all obsolete now.

TWO AI, an AI startup backed by Jio has launched a sophisticated voice-to-voice AI model called Sutra HiFi. Leveraging a Dual ...

As the technology matures, totally synthetic voices sound more natural. Interactive voice response systems may provide personalized information for callers by providing access to databases (see IVR).