Premier is a leading healthcare improvement company, uniting an alliance of approximately 4,350 U.S. hospitals and 325,000 ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

Applying to jobs is a part of Paloma Canseco's regular routine right now, talking to an interactive AI powered recruiter on ...

The company’s 24/7/365 in-house, bilingual customer service is facilitated through live agents, interactive voice response (IVR) and two-way SMS alerts, reflecting the company’s commitment to ...

Pretty straightforward, right? Your Interactive Voice Response (IVR) system collects information and passes the call to your Automatic Call Distributor (ACD), which passes your call to an appropriate ...

According to this information, 8×8 pricing starts at $24 per user, per month for its entry-level X2 plan. The VoIP provider ...

Voice Content and Usability, by Preston So, is a guidebook that explores the innovative realm of voice content design, ...