Premier is a leading healthcare improvement company, uniting an alliance of approximately 4,350 U.S. hospitals and 325,000 ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

AI in recruiting is a relatively new phenomenon, but companies are already using it to varying degrees. "It's definitely here, it's real, it's incorporated," says Brent Orsuga, founder of Pinnacle ...

The company’s 24/7/365 in-house, bilingual customer service is facilitated through live agents, interactive voice response (IVR) and two-way SMS alerts, reflecting the company’s commitment to ...

Pretty straightforward, right? Your Interactive Voice Response (IVR) system collects information and passes the call to your Automatic Call Distributor (ACD), which passes your call to an appropriate ...

According to this information, 8×8 pricing starts at $24 per user, per month for its entry-level X2 plan. The VoIP provider ...

Voice Content and Usability, by Preston So, is a guidebook that explores the innovative realm of voice content design, ...

As the U.S. presidential election approaches, news reports and social media feeds are increasingly filled with data from ...

The Voice contestant Kyra Smith has revealed she ‘lost her vision’ while performing (Picture: ITV) The Voice UK contestant Kyra Smith has revealed she ‘lost her vision’ while performing.

Black voters, a key constituency in battleground states like Georgia, are speaking out in favor of former President Trump, according to a recent article from Politico. "Trump’s a man of his word ...

The search for the next champion of The Voice is well underway, with the audition stages beginning to wrap up as the teams get full up. The coaches Will.I.Am, LeAnn Rimes, Tom Jones and Danny ...